We’re here to help
Whether you have a question, feedback, or need support, our team is ready to assist you.
support@getsocket.com.au
We’re here to help
Whether you have a question, feedback, or need support, our team is ready to assist you.
support@getsocket.com.au
We’re here to help
Whether you have a question, feedback, or need support, our team is ready to assist you.
support@getsocket.com.au
Ask less. Know more
Quick answers to the things you’re wondering
Socket is a Matter-compatible smart light switch designed for Australian homes. It replaces your existing wall switch, giving you smart control of your existing lights through Apple Home, Google Home, Alexa, or voice without hubs or complexity.
Yes. Socket works with most standard lights, including LED, halogen, and incandescent fixtures, as long as they’re wired to a compatible switch circuit with a neutral connection.
Yes. At this stage, our launch product Socket L requires a neutral wire for power. Most modern Australian homes (built after 1990s) have neutrals behind the switch, but if you’re unsure, an electrician can confirm.
Installation must be done by a licensed electrician, just like any other wall switch replacement. The process is quick — typically 10–15 minutes per switch.
Yes. Socket uses the Matter protocol over Wi-Fi, so it works natively with Apple Home, Google Home, Alexa, and other Matter-compatible platforms. While many other devices on the market are labelled as "works with Siri", only Matter and HomeKit certified devices such as Socket truly work natively with Apple Home.
No hubs are required. Socket connects directly to your home network via Wi-Fi and integrates automatically with your chosen smart home platform.
Matter is a new smart-home standard backed by Apple, Google, Amazon, and others. It allows devices from different brands to work together seamlessly with no extra apps or brand lock-in.
Socket comes in 1-, 2-, 3-, and 4-gang versions, all with the same slim profile and tactile button design.
Absolutely. Socket is fully Australian-certified (RCM), includesgrounding, and supports both neutral and earth wiring for maximum safety.
Yes — using the Tuya smart-home app, you can link switches, create scenes, or trigger other devices automatically. For example, one press could turn off all lights or start “movie mode.”
We’re preparing for launch soon. Join the waitlist to be the first to know when pre-orders open and receive early access pricing.
Yes! We’re a real startup based in Brisbane, Australia. While we’re just getting started, we have big plans to grow and support our customers for the long term. We’re constantly listening to feedback and improving what we build. Expect ongoing support and a growing ecosystem of products in the future. Watch this space!
Contact us at support@getsocket.com.au
FAQ
Ask less. Know more
Quick answers to the things you’re wondering
Socket is a Matter-compatible smart light switch designed for Australian homes. It replaces your existing wall switch, giving you smart control of your existing lights through Apple Home, Google Home, Alexa, or voice without hubs or complexity.
Yes. Socket works with most standard lights, including LED, halogen, and incandescent fixtures, as long as they’re wired to a compatible switch circuit with a neutral connection.
Yes. At this stage, our launch product Socket L requires a neutral wire for power. Most modern Australian homes (built after 1990s) have neutrals behind the switch, but if you’re unsure, an electrician can confirm.
Installation must be done by a licensed electrician, just like any other wall switch replacement. The process is quick — typically 10–15 minutes per switch.
Yes. Socket uses the Matter protocol over Wi-Fi, so it works natively with Apple Home, Google Home, Alexa, and other Matter-compatible platforms. While many other devices on the market are labelled as "works with Siri", only Matter and HomeKit certified devices such as Socket truly work natively with Apple Home.
No hubs are required. Socket connects directly to your home network via Wi-Fi and integrates automatically with your chosen smart home platform.
Matter is a new smart-home standard backed by Apple, Google, Amazon, and others. It allows devices from different brands to work together seamlessly with no extra apps or brand lock-in.
Socket comes in 1-, 2-, 3-, and 4-gang versions, all with the same slim profile and tactile button design.
Absolutely. Socket is fully Australian-certified (RCM), includesgrounding, and supports both neutral and earth wiring for maximum safety.
Yes — using the Tuya smart-home app, you can link switches, create scenes, or trigger other devices automatically. For example, one press could turn off all lights or start “movie mode.”
We’re preparing for launch soon. Join the waitlist to be the first to know when pre-orders open and receive early access pricing.
Yes! We’re a real startup based in Brisbane, Australia. While we’re just getting started, we have big plans to grow and support our customers for the long term. We’re constantly listening to feedback and improving what we build. Expect ongoing support and a growing ecosystem of products in the future. Watch this space!
Contact us at support@getsocket.com.au
FAQ
Ask less. Know more
Quick answers to the things you’re wondering
Socket is a Matter-compatible smart light switch designed for Australian homes. It replaces your existing wall switch, giving you smart control of your existing lights through Apple Home, Google Home, Alexa, or voice without hubs or complexity.
Yes. Socket works with most standard lights, including LED, halogen, and incandescent fixtures, as long as they’re wired to a compatible switch circuit with a neutral connection.
Yes. At this stage, our launch product Socket L requires a neutral wire for power. Most modern Australian homes (built after 1990s) have neutrals behind the switch, but if you’re unsure, an electrician can confirm.
Installation must be done by a licensed electrician, just like any other wall switch replacement. The process is quick — typically 10–15 minutes per switch.
Yes. Socket uses the Matter protocol over Wi-Fi, so it works natively with Apple Home, Google Home, Alexa, and other Matter-compatible platforms. While many other devices on the market are labelled as "works with Siri", only Matter and HomeKit certified devices such as Socket truly work natively with Apple Home.
No hubs are required. Socket connects directly to your home network via Wi-Fi and integrates automatically with your chosen smart home platform.
Matter is a new smart-home standard backed by Apple, Google, Amazon, and others. It allows devices from different brands to work together seamlessly with no extra apps or brand lock-in.
Socket comes in 1-, 2-, 3-, and 4-gang versions, all with the same slim profile and tactile button design.
Absolutely. Socket is fully Australian-certified (RCM), includesgrounding, and supports both neutral and earth wiring for maximum safety.
Yes — using the Tuya smart-home app, you can link switches, create scenes, or trigger other devices automatically. For example, one press could turn off all lights or start “movie mode.”
We’re preparing for launch soon. Join the waitlist to be the first to know when pre-orders open and receive early access pricing.
Yes! We’re a real startup based in Brisbane, Australia. While we’re just getting started, we have big plans to grow and support our customers for the long term. We’re constantly listening to feedback and improving what we build. Expect ongoing support and a growing ecosystem of products in the future. Watch this space!
Contact us at support@getsocket.com.au